mata365 Casino & Sportsbook Data Care
This page describes what we collect when you use mata365 and how we keep that data protected. We at mata365 collect personal information—your email, phone number, payment details, and identity documents—only to operate your account, process transactions, and comply with local regulations. We never sell your data to third parties, and we encrypt all sensitive information in transit and at rest.
Our data practices are built on transparency. You can view, download, or request deletion of your personal information at any time through your account settings or by contacting our support team. We retain your data only as long as necessary to maintain your account or fulfill legal obligations. This policy applies to all users of mata365 across our web platform, mobile app, and live-dealer services.
We operate mata365 in multiple supported jurisdictions. Our servers may sit outside your local region, but your data receives the same security protections regardless of location. If you have questions about how we handle your information, our English-language support team is available during business hours (09:00–18:00 local time, Monday–Friday).
What Information We Collect on mata365
When you register a mata365 account, we collect your email address, phone number, full name, and date of birth. These details enable account authentication, communication, and compliance verification. We also collect information about your account activity: every deposit, withdrawal, game spin, and tournament entry is logged with timestamp and transaction ID.
Before your first withdrawal on mata365, we require identity verification. You submit a government-issued ID photograph and confirm your phone number through a one-time code. We use this information solely to verify your identity and prevent fraud. We do not share ID documents with external parties except where local law requires it.
Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks mobile banking, local payment, online payment, e-wallet) receive payment details from you directly. We do not store your full payment card numbers; instead, we store encrypted transaction tokens. These tokens allow us to link withdrawals back to your original deposit method but do not expose your payment credentials.
We collect device information when you access mata365—your browser type, operating system, and approximate location (city-level, not street-level). This data helps us detect account compromise and prevent unauthorized access from unexpected locations. We also use it to optimize our mobile app and web platform performance across different devices.
How We Use Your Data
We use your email and phone to send account notifications: deposit confirmations, withdrawal status updates, security alerts, and tournament leaderboard results. You can adjust notification preferences in your account settings. We never send unsolicited marketing emails; all communication relates directly to your mata365 account activity.
Your transaction history and game data are used to maintain your account balance, generate your personal statistics dashboard, and settle tournament rankings. This information is visible only to you and to our support staff when investigating disputes or account issues.
We may process your data to comply with local anti-money-laundering (AML) and know-your-customer (KYC) regulations. If your jurisdiction requires verification of fund sources or beneficial ownership, we will request additional information and process it according to local law. We do not make these requests arbitrarily; they arise from jurisdictional legal requirements.
We at mata365 believe users own their own data. You can request a complete export of your information, request corrections, or ask us to delete your account and associated data anytime.
Your Rights and Our Data Protection Practices
You have the right to access, correct, and delete your personal information on mata365. To exercise these rights, log into your account and navigate to Account Settings or contact our support team in writing. We will respond to access requests within 5 business days and deletion requests within 10 business days, subject to any legal holds (such as AML record-keeping requirements) that may prevent immediate deletion.
We retain your transaction history indefinitely to maintain audit trails and comply with financial record-keeping laws. However, we delete non-transaction personal data (such as device information and browser cookies) within 90 days of your account closure or last activity. If your account becomes inactive (no login, no transactions) for 24 months, we may archive it; archived accounts can be reactivated upon request.
Our data centers use encryption at rest (AES-256 or equivalent) and in transit (TLS 1.2 or higher). Access to your data is restricted to authorized personnel on a need-to-know basis. We conduct quarterly security audits and penetration testing. If we detect a data breach affecting mata365 users, we will notify all affected users within 48 hours through email and on-platform alerts.
We do not process children's data. mata365 accounts are available only to adults in your jurisdiction. If we discover an account belongs to a minor, we will immediately suspend it and attempt to contact the account holder's parent or guardian.
Third-Party Data Sharing
We share your data only with the following categories of processors: payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process transactions; cloud hosting providers to store encrypted backups; and legal authorities if required by law or a valid court order. We do not sell, rent, or trade your personal information to advertising networks or data brokers.
Our hosting infrastructure may sit outside Indonesia. Your data may be stored on servers in Singapore, Australia, or other jurisdictions where we maintain secure facilities. Regardless of server location, your data receives the same encryption and access controls as if stored locally.
- We encrypt all personal data in transit using TLS 1.2 or higher and at rest using AES-256 or equivalent.
- We do not store full payment card numbers; we use encrypted transaction tokens instead.
- We conduct quarterly security audits and notify users within 48 hours if a breach is detected.
- You can request access to, correct, or delete your personal data at any time through account settings or support.
- Our English-language support team handles privacy inquiries during business hours, Monday–Friday, 09:00–18:00 local time.
Data Handling During Regional Events and Holidays
During major holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—our support team may take extended breaks. Data access requests submitted during holidays are queued and processed upon staff return. If your request is time-sensitive, mark it as urgent in your support ticket; we will route it to on-call staff if necessary. Tournament data and leaderboards on mata365 continue to update normally during holidays; only support response times may extend.
We at mata365 are committed to transparent data handling and user privacy. Your personal information enables us to operate your account securely, process your deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and maintain accurate records of your slot tournaments, live-dealer play, sportsbook activity (Liga 1, Piala AFF, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We encrypt your data, limit access, and never sell it to third parties. You retain full control and can request access, correction, or deletion anytime. If you have privacy concerns or questions, our team is available to assist you during standard business hours.